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Customer Service

Customer Service

Shipping & Delivery
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Privacy & Security

Shipping & Delivery

PLEASE READ APPROXIMATE PROCESSING TIMES FOR EACH ITEM ORDERED.

THIS IS THE AMOUNT OF TIME IT USUALLY TAKES FOR ITEMS TO LEAVE THE WAREHOUSE.

The cost for shipping is based on each item nd where it ships from.

Please check the item details for approximate processing time for each item.

Shipping costs are a Flat Rate of $3.99 for orders under $89.99 and free shipping for orders over $89.99

SportsfanOutlet is not responsible for Adverse Weather Conditions or lost Packages which may Delay Delivery

In cases of multiple items on orders, some products may be shipped separately.

Please Look in the item description to get approximate processing times. Please add additional time for actual shipping If products are backordered, you will be notified.

If customer cancels an order after it is placed, we will make every attempt to cancel, but if the item is in shipping or is in production and we are not able to cancel, a return authorization will be given for its return. Customer Will be responsible for Shipping Costs and Charges.

We are sorry but most items must be shipped via UPS or Fedex consequently we can not ship to APO/FPO or PO Boxes

Returns & Replacements

All of our products have a 60 day refund. Shipping charges will not be refunded, except in cases that that arise from our errors. All merchandise must be returned in original saleable condition. Items returned without all original packing materials, law tags, etc. will not be accepted. Items that have been washed cannot be returned. Customer is responsible for the shipping charges to return item back.

There are no returns accepted for "Custom and Special Order Items". These include specialized name plaques and any item that is built to the specific needs for the consumer. These items will not be able to be resold and therefore cannot be considered for refund.

Before returning an item please e-mail us with your invoice # so that we can send you a RA#. All returns should be sent to (unless otherwise noted)
SportsFanOutlet.com
16136 Foster
Overland Park, KS 66085

Ordering

All orders must be placed on line. We do not take phone orders as we can not be held responsible for any typos or mistakes in a wrong product being selected and ordered.

You can choose the pay by Phone or Fax method if you do not feel comfortable inputing your card on line. Please place your order and then call us at 913-239-0638 and we will process your order.

If the shopping cart is not tallying your order:
This is caused many times because the computer you are using has a firewall in place. Many times when you order from a bussines computer the network has a firewall. We track orders from a "cookie" and or an "IP" address. This firewall prevents the shopping basket from detecting the items that you have placed in the shopping cart. You will need to use a different computer.

Payment, Pricing & Promotions

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SportsFanoutlet.com shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. SportsFanoutlet.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SportsFanOutlet.com shall immediately issue a credit to your credit card account in the amount of the incorrect transaction.

Viewing Orders

You can view all of your orders and any current order by logging into your account at

https://www.sportsfanoutlet.com/customer/account/login/

Updating Account Information

To update your account information You will need to log into your account at

https://www.sportsfanoutlet.com/customer/account/login//

Privacy & Security

This privacy policy sets out how SportsFan Outlet uses and protects any information that you give SportsFan Outlet when you use this website. SportsFan Outlet is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. SportsFan Outlet may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• contact information including email address

• demographic information such as Address

• Cookie Information

What we do with the personal information we gather from orders

• Information for Billing and Shipping Purposes

• Internal record keeping.

• We may use the information to improve our products and services.

• To send out Store or Product Surveys using the email address which you have provided.

• We may periodically send promotional emails about new products, special offers using the email address which you have provided.

• We will never sell or give your personal identifiable information knowingly, to an individual or outside company, for the purpose of marketing any product or service to you

What we do with Cookie information

• We may collect non-personally-identifiable information across the web using technology including “cookies” and “pixel tags.” (We do not collect names emails addreses etc from cookies or pixels

• This information may be used to collect analytics data for use in analyzing our website patterns

• This information may be used to select potential audiences for advertisers.

• Sportsfan Outlet does not intentionally collect liscense or use data from from children under the age of 13

• Non Identiffiable information may be shared for the purpose of advertising reporting and creating offers to advertisers and clients to improve our systems and products

Security

We are committed to ensuring that your information is secure. We implement reasonable security measures In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.