SFO Customer Service

Customer Service

Shipping & Delivery
The cost for shipping is based on each item nd where it ships from. 

Please check the item details for approximate processing time for each item.

Shipping costs are a Flat Rate of $3.99 for orders under $89.99 and free shipping for orders over $89.99

SportsfanOutlet is not responsible for Adverse Weather Conditions or lost Packages which may Delay Delivery

In cases of multiple items on orders, some products may be shipped separately.

Please Look in the item description to get approximate processing times. Please add additional time for actual shipping If products are backordered, you will be notified.

If customer cancels an order after it is placed, we will make every attempt to cancel, but if the item is in shipping or is in production and we are not able to cancel, a return authorization will be given for its return. Customer Will be responsible for Shipping Costs and Charges.

We are sorry but most items must be shipped via UPS or Fedex consequently we can not ship to APO/FPO or PO Boxes

Returns & Replacements
All of our products have a 60 day refund. Shipping charges will not be refunded, except in cases that that arise from our errors. All merchandise must be returned in original saleable condition. Items returned without all original packing materials, law tags, etc. will not be accepted. Items that have been washed cannot be returned. Customer is responsible for the shipping charges to return item back.
There are no returns accepted for "Custom and Special Order Items". These include specialized name plaques and any item that is built to the specific needs for the consumer. These items will not be able to be resold and therefore cannot be considered for refund. 
Before returning an item please e-mail us with your invoice # so that we can send you a RA#. All returns should be sent to (unless otherwise noted)
14016 w 135th Street
Olathe, KS 66062
All orders must be placed on line. We do not take phone orders except for Corporate or Institutional Orders as we can not be held responsible for any typos or mistakes in a wrong product being selected and ordered.
You can choose the pay by Phone or Fax method if you do not feel comfortable inputing your card on line. Please place your order and then call us at 913-239-0638 and we will process your order.
If the shopping cart is not tallying your order:
This is caused many times because the computer you are using has a firewall in place. Many times when you order from a bussines computer the network has a firewall. We track orders from a "cookie" and or an "IP" address. This firewall prevents the shopping basket from detecting the items that you have placed in the shopping cart. You will need to use a different computer.
Payment, Pricing & Promotions
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SportsFanoutlet.com shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. SportsFanoutlet.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SportsFanOutlet.com shall immediately issue a credit to your credit card account in the amount of the incorrect transaction.
Viewing Orders
You can view all of your orders and any current order by logging into your account at 


Updating Account Information
To update your account information You will need to log into your account at 


Privacy & Security

This privacy policy sets out how Sportsfan Outlet uses and protects any information that you give Sportsfan Outlet when you use this website. Sportsfan Outlet is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sportsfan Outlet  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.